Service process:

When you encounter malfunctions during product use or have questions while debugging product parameters, you can refer to the following process to obtain professional support:

1、 Quick response, instant communication

Call the unified service hotline:

Company landline: 0731-23551001; He Gong: 187 9799 3753; Ye Gong: 138 7599 0336.

No matter day or night, professional engineers answer immediately. Please clearly inform us of the on-site contact person's name and phone number, equipment model and number, and specific fault symptoms (such as error codes, abnormal sounds, etc.) when reporting the repair, so that we can accurately locate the problem.

2、 Hierarchical processing, efficient solution

1. Remote diagnosis priority: Engineers will provide troubleshooting guidance over the phone based on the situation you described, offering solutions such as parameter debugging and operation optimization to quickly address common issues.

2. On site support response: If remote guidance cannot solve the problem, we will quickly arrange engineers to provide on-site service based on the urgency of the equipment failure to ensure that the equipment resumes operation as soon as possible.

3、 Service closed-loop, quality assurance

Whether it's remote guidance or on-site maintenance, our ultimate goal is to completely solve the problem. After the service is completed, a follow-up will be conducted to confirm the equipment's operating status, collect your feedback and suggestions, and continuously optimize the service quality. Zhongyeyuan is always with you, safeguarding the stable operation of equipment!

Accurate procurement selection service:

1. Requirement communication: You can inform us of the application scenarios (such as lifting equipment, air compressor systems), power requirements, control accuracy, budget range, and other information of the frequency converter through online messages on the official website, service hotline 0731-23551001, etc. Our technical team will contact you within one working day to discuss the details in depth.

2. Professional selection: Based on your needs, technical experts comprehensively consider product performance, adaptability, cost-effectiveness, and other dimensions to provide 1-3 customized selection plans, including equipment parameters, functional characteristics, expected effects, etc., and provide detailed quotations simultaneously.

sourze Electric always takes the needs of customers and partners as the core, and empowers your career development with professional services!